Product Review

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Net Watch Article - Saturn of North Charleston

In contrast with our last article we will be sharing one of our BEST customer service experiences with you this month. We are sharing this information from the perspective of how to run a business, satisfy customers and thereby have repeat business from satisfied customers.

During our efforts to purchase a new vehicle we spoke with an acquaintance regarding the bad experiences we had at both Hoover Dodge and Kia. She immediately asked us if we had considered a Saturn as she currently leases a Saturn and couldn’t say enough good about the vehicle and service provided. We had not even considered a Saturn as Rick thought they were the ugliest cars on the road and I hate square cars and wasn’t familiar with the Saturn name. We decided to give them a shot and we’re so glad we did!

We highly recommend Saturn of North Charleston to anyone in the market for a new car!

From our first meeting with them we have been impressed and delighted with their service. They listened to our needs and concerns, were never pushy, and took as much time as necessary to help us with our purchase. They didn’t over-hype or push to make a sale, they were very matter of fact about their vehicles and services. They mentioned that our expectations were high but they would see what they could do to make us happy. There was no haggling and more importantly there were no obvious overcharges (compared with Kia where they were charging $1300 for mudflaps and pinstripes).

After discussions with our salesman and sales manager we were able to reach a fair deal for a brand new Saturn Vue. However, due to our previous bad experiences with car purchases, we requested the opportunity to take a Saturn Vue home overnight to ensure our final decision so as to avoid buyers remorse (which we had had on more than one occasion to date). We did not want to have buyers remorse this time – especially since we were purchasing a new vehicle rather than a second hand one. Not only did they graciously allow us to take a Saturn Vue home for the night, it was a brand new vehicle with less than 100 miles on it.

By the next morning we had decided it was definitely something we were interested in purchasing so we went and signed the paperwork.

Not only did we receive great customer service during the purchase, but we have continued to receive outstanding customer service since the purchase. Our experiences to date with other car dealerships are quite the opposite. We have received telephone calls to make sure we were happy with our purchase and to find out whether we had any questions relating to our vehicle. We’ve received surveys allowing us to answer very specific questions to assist them in bettering customer service as well as allowing us to voice concerns or comments. We have also received brochures with lists of available additions to the vehicle.

We recently had our first scheduled maintenance of our Saturn Vue. Rick took it in to the Saturn Service Center in North Charleston. He was offered doughnuts, fruit and coffee while he waited in their comfortable waiting room while watching television and being able to browse through magazines. In our opinion they went above and beyond the call of duty during this visit, as they did the regular maintenance (ie oil change, chassy lube etc) as well as washing and vacuuming the car so it felt like a new car again when we got it back.

Maybe Rick and I are unique in the fact that we maintain loyalty to a particular store, but we do. When we are treated well, we remember it and highly recommend it to friends, family and even our clients. When we are treated poorly, we remember that too and are less likely to ever go back or refer others.

Saturn of North Charleston met and exceeded our expectations with regard to Customer Service and we are therefore pleased to recommend them to anyone in the market for a new vehicle!